Gw2 User Privacy Policy
Your privacy is our priority. This document clearly outlines how gw2 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.
Last updated: 2026
Information We Collect
To deliver a secure, personalised, and efficient service, gw2 collects several categories of information from our users:
- Account information: Full name, email address, phone number, date of birth, and identity verification details required during registration.
- Device and browser information: Device type, operating system, IP address, browser type, and other technical information automatically collected when you use the platform.
- Payment information: Details relating to local payment methods used for deposits and withdrawals in Malaysian Ringgit (RM). We do not store full card numbers; sensitive financial data is handled by secure payment processors.
- Cookies and tracking data: Cookie files, session data, and similar tracking technologies are used to enhance your browsing experience on the platform.
- Usage data: Betting activity records, game preferences, transaction history, and customer support interactions.
This information is collected only when you actively provide it or while you are using the gw2 platform.
Purpose of Data Use
All information collected by gw2 is used solely for legitimate purposes related to platform operations and improving the user experience. The primary purposes are as follows:
- Processing account registration and verifying user identity prior to approving financial transactions.
- Securely processing deposits, withdrawals, and all financial transactions in Malaysian Ringgit (MYR).
- Sending important notifications related to your account, transactions, or policy changes via email or message.
- Resolving disputes, investigating suspicious activity, and complying with applicable legal requirements in Malaysia.
- Improving platform design, technical performance, and the overall user experience.
- Providing effective customer support whenever you reach out to our team.
Gw2 will not use your information for any purpose unrelated to platform services without your prior consent.
Cookies & Tracking Technologies
The gw2 platform uses cookies and similar technologies to ensure a smooth and secure user experience. Cookies are small files stored on your device that help us recognise your session, save language preferences, and maintain your login status.
We use three types of cookies:
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Performance Cookies: Collecting anonymised data on how users interact with the platform to help us identify areas for improvement.
- Preference Cookies: Saving personal settings such as your preferred language and interface display for a more convenient experience.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect certain platform functions.
Data Storage, Security & Sharing
Storage & Security
All gw2 user data is stored on servers protected with SSL encryption and the latest technical security measures. Access to personal information is restricted to only the staff and systems that require it to carry out authorised tasks. Data retention periods are determined based on our operational, legal, and internal policy requirements.
Third-Party Sharing
Gw2 does not sell, rent, or share users' personal information with third parties for marketing purposes. Information may only be shared in the following limited situations:
- With licensed payment processors required to complete your financial transactions in RM.
- With Malaysian legal authorities when required by law or a valid court order.
- With technical service providers who assist in platform operations, subject to strict confidentiality agreements.
User Rights & Policy Updates
Right to Access, Correction & Deletion
As a gw2 platform user, you have full rights over your personal information. These rights include:
- Right to Access: You may request a copy of the personal information we hold about you at any time.
- Right to Correction: If any of your information is inaccurate or out of date, you can update it through your account settings or by contacting our support team.
- Right to Deletion: You may request the deletion of your account and associated information, subject to data retention requirements mandated by Malaysian law.
Changes to This Policy
Gw2 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated via email or in-platform notification at least 7 days before taking effect. Continued use of the platform after the effective date constitutes your acceptance of the updated policy.
For any privacy-related enquiries or to exercise your rights, contact us at [email protected] or visit the FAQ.
Your Data Is Safe with gw2
We are committed to protecting the privacy of every Malaysian user on our platform. Register an account today and enjoy a safe, responsible platform experience.