Gw2 Responsible Gaming
At gw2, entertainment should always stay fun and in control. We believe every player deserves a safe, balanced experience free from pressure — and we're here to help you achieve that.
Your safety is our priority.
Gw2's Commitment to Responsible Gaming
Gw2 is more than just a betting platform — we're a partner who genuinely cares about your wellbeing. We recognise that while the vast majority of our users enjoy the platform responsibly, a small number of individuals may struggle to keep their playing habits in check.
That's why gw2 provides a range of tools and resources to help you stay in control. Our goal is to ensure every gaming session remains entertainment — not a source of stress or financial difficulty. We encourage all users to play within their means and set appropriate limits from the start.
As part of this commitment, gw2 does not allow individuals under the age of 18 to register or use the platform, and we actively monitor usage patterns to identify situations that require attention.
Identifying At-Risk Behaviour
It's important to recognise the early signs of problem gambling. Go through the list below and reflect on whether any of them apply to your situation:
- Borrowing money to gamble
- Ignoring bills or debts because of gambling
- Repeatedly exceeding your set budget
- Selling possessions to fund gambling
- Feeling anxious or restless when not playing
- Lying to family about gambling
- Neglecting work, family, or responsibilities
- Playing to escape problems or stress
If you recognise two or more of the signs above in yourself, we encourage you to use the available self-control tools or seek outside support.
How to Set Time and Budget Limits
One of the most effective ways to keep your gaming healthy is to set limits before you start playing — not after. gw2 recommends the following approach:
Set a maximum amount in MYR (RM) that you're comfortable spending each day. Only use disposable income — not money set aside for daily needs or savings.
Set a maximum daily play time — for example, no more than one or two hours. Take regular breaks and avoid playing for long stretches without stopping.
Track all your deposits and withdrawals. Review them weekly to make sure you're staying within your set limits and not overspending.
Self-Control Tools on the gw2 Platform
Gw2 offers several self-control tools that you can use at any time through your account settings or by contacting our support team at [email protected]:
Set a maximum daily, weekly, or monthly deposit amount in RM. Once set, this limit can be decreased immediately or increased only after a 7-day review period.
Request a break for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or make any deposits into your gw2 account.
If you feel the need to stop completely for a longer period, you can apply for self-exclusion for 3 months, 6 months, or a full year.
The gw2 support team is reachable at [email protected] to help you activate any self-control tools or address any concerns about your gameplay.
Minor Protection
Gw2 takes the protection of minors extremely seriously. Our platform is strictly restricted to users aged 18 and above. We carry out age verification during registration and reserve the right to request supporting documents at any time.
We recommend parents and guardians who share devices with their children to take the following steps to prevent unintended access:
- Use parental control software on mobile devices and computers.
- Always log out of your gw2 account when it's not in use.
- Never share your login credentials or payment details with anyone.
- Contact us immediately if you suspect your account has been accessed by a minor.
Any account suspected of being used by a minor will be suspended immediately and investigated.
Life Balance & Professional Support
Online gaming should be a small part of a balanced lifestyle — not the main focus. gw2 encourages you to:
- Prioritising daily responsibilities such as work, family, and health before playing.
- Avoid playing when you're feeling stressed, upset, or emotionally off-balance.
- Treating gambling as entertainment only — not as a way to earn income or solve financial problems.
- Talk openly with someone you trust if you feel your gambling habits are starting to have a negative impact on your daily life.
If you or someone you know needs professional help with a gambling problem, we encourage you to reach out to a qualified mental health organisation or counselling service in Malaysia. Don't hesitate to seek support — asking for help is a sign of strength, not weakness.
For enquiries related to responsible gaming on the gw2 platform, contact us at [email protected] or visit the FAQ us for more information.
Play Smart, Play Safe
Gw2 is always here for you. If you have any questions or need help with gaming controls, reach out to our team or check the FAQ section for detailed guidance.